Okay. Now it’s your turn to talk. You have listened to their side of the problem and you have paraphrased what they have said (see the previous article on listening). Not only do you feel like you understand them, but they feel like you really understand them as well. But now that it is your turn to talk, you hesitate. You have a concern with that person, but you don’t know how to say it. You know they won’t be happy to hear it. Perhaps last time you brought up a concern with them, they got really mad and nothing was resolved. So how do you tell someone you don’t like what they are doing without offending them and causing a fight? Well, there is actually a format that can help. It’s not 100% guaranteed … Continue reading How to share a concern without starting a verbal fist fight